Commissionaire - Cordis Auckland
About Langham Hospitality Group
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under brand such as The Langham Hotels and Resorts and Cordis Hotels and Resorts. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.
Commissionaire - Part Time
(Please note that you must already have work rights in New Zealand to be considered for this role)
As a Commissionaire, you will be one of the first faces our guests see when they arrive at Cordis Auckland and play an important role in creating a warm and memorable first impression. Based on our hotel forecourt, you will welcome guests, assist with luggage and vehicles, support arrivals and departures, and help ensure the forecourt operates safely and smoothly throughout the day.
This is a hands-on, guest-facing role suited to someone who enjoys being active, taking initiative and creating memorable moments for guests. You will work closely with our Bell Desk, Concierge, Front Office and Guest Relations teams to deliver a seamless arrival and departure experience.
Key Responsibilities:
- Welcoming guests warmly and professionally on arrival and farewell.
- Assisting guests with luggage and directing them to the appropriate area of the hotel.
- Managing the safe and smooth flow of vehicles, pedestrians and guests throughout the forecourt.
- Assisting with guest vehicles and parking as required.
- Ensuring taxis and valet vehicles are ready when requested by guests.
- Maintaining the forecourt to a high standard of cleanliness and presentation.
- Providing guests with information about the hotel, its facilities and local services.
- Working closely with Bell Desk, Concierge, Front Office and Guest Relations to ensure guests are recognised and well looked after.
- Responding to guest enquiries and looking for opportunities to create memorable moments and exceptional service.
- Supporting Porter, Shuttle Driver and Concierge duties where required.
- Following hotel safety, security and emergency procedures at all times.
- Working across a rotating roster, including AM, PM and Sunrise shifts.
- Previous experience in hospitality, guest services, concierge, porter, transport or another customer-facing environment would be an advantage.
- Strong customer service skills with a genuine passion for creating positive guest experiences.
- A confident, friendly and professional communication style.
- A proactive approach and the ability to take initiative without waiting to be asked.
- The ability to stay calm, organised and attentive in a busy hotel environment.
- Strong attention to detail and a high standard of personal presentation.
- A team-focused attitude and the ability to build positive relationships with guests and colleagues.
- Flexible and energetic, with the ability to adapt to different operational needs.
- Comfortable working independently when required.
- Flexibility to work a rotating roster, including mornings, evenings, weekends and public holidays.
Cordis is not just about delivering a memorable experience for our guests but an amazing experience for you. We will reward you with:
- Free on duty meals
- Discounts on car-parking ($5 per day)
- Career development and training
- Discounted accommodation and Food & Beverage rates
- Free stays at Langham Hotels across the globe!
If you are interested in joining our Front Office team and delivering memorable guest experiences, click Apply Now to submit your application.
