Food and Beverage Supervisor (In Room Dining) - Cordis, Auckland
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.
Food and Beverage Supervisor (In Room Dining) | Permanent Full Time | Full availability required
(Please note that you must already have work rights in New Zealand to be considered for this role)
As Food & Beverage Supervisor, you will oversee the delivery of a seamless guest experience from the moment an order is placed through to its presentation and delivery. You will lead from the front, coordinate colleagues on shift and work closely with the kitchen and other hotel departments to ensure orders are accurate, beautifully presented and delivered promptly.
Your responsibilities will include:
- Supervising the daily operation of In Room Dining
- Leading pre-service briefings and allocating duties to colleague
- Ensuring orders are taken accurately and entered correctly into the POS system
- Coordinating with the kitchen to maintain quality and delivery times
- Overseeing the presentation of trays, tables, trolleys and guest amenities
- Ensuring dietary requirements and special requests are communicated clearly
- Monitoring service standards and guest room delivery etiquette
- Handling guest concerns promptly and professionally
- Coaching, mentoring and providing feedback to colleagues
- Encouraging upselling and strong product knowledge across the team
- Supporting stock control, ordering and operational administration
- Completing opening, closing and cash-handling procedures
- Ensuring HACCP, food safety, health and safety, and hotel standards are followed
What We’re Looking For
You will be an organised and service-focused hospitality professional who understands that In Room Dining is about much more than delivering an order. You will recognise the importance of timing, presentation, discretion and personalised service.
To be successful, you will ideally have:
- Previous In Room Dining, room service or hotel Food & Beverage experience
- Previous supervisory or team leadership experience
- Strong food, beverage and menu knowledge
- Confidence leading, motivating and coaching colleagues
- Excellent communication and guest-service skills
- Strong attention to detail and a sense of urgency
- Experience with POS systems, cash handling and operational procedures
- The ability to remain calm and make decisions under pressure
- An understanding of food safety and HACCP requirements
- Must be flexible to work a rotating roster over 7 days covering early mornings, evenings, weekends and public holidays
What we offer
- Discounts on dining and accommodation
- Free nights at our overseas hotels
- Staff meals provided
- Discounted parking ($6 per day)
- $200 dry-cleaning allowance every month
- Milestone Service benefits
- Opportunities to grow your career within Langham Hospitality Group
- Be proud to work at New Zealand’s largest hotel
