Front Office Team Leader

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

Front Office Team Leader | Permanent Full Time | 40 Hours per Week | Full availability required 

(Please note that you must already have work rights in New Zealand to be considered for this role)

We are looking for an experienced and confident Front Office Team Leader to join our team at Cordis, Auckland. In this role, you will support the day-to-day operation of our Front Office while leading by example to deliver exceptional service to our guests. You’ll also play an important role in supporting, coaching and developing the Front Office team. 

What you’ll be doing

• Lead by example and support the Front Office team in delivering a high standard of guest service
• Assist with the day-to-day running and operation of Front Office
• Support guest check-ins, check-outs, VIP management, requests and enquiries
• Handle guest enquiries, requests and complaints in an empathetic and professional manner
• Coach and train new colleagues and support ongoing team development
• Ensure hotel standards, procedures and service expectations are consistently followed
• Work closely with other hotel departments to ensure a smooth guest experience
• Support the team in creating personalised experiences and memorable moments for our guests
• Assist with maintaining the presentation and cleanliness of Front Office and lobby areas
• Undertake Duty Manager shifts when rostered

Our Ideal Candidate

• Previous Front Office experience within a hotel environment
• Strong customer service skills with a genuine passion for creating great guest experiences
• Previous leadership or supervisory experience would be advantageous
• Confident communicator who can build positive relationships with guests and colleagues
• Strong problem-solving and conflict-resolution skills
• Ability to remain calm and professional in a busy guest-facing environment
• Proactive, organised and able to use initiative
• Strong attention to detail
• A supportive team player who is comfortable coaching and guiding others
• Must be flexible to work a rotating roster over 7 days, including weekends and public holidays

What we offer

• Discounts on dining and accommodation
• Free nights at our overseas hotels
• Staff meals provided
• Discounted parking ($6 per day)
• Freshly pressed uniform provided each shift
• Milestone Service benefits
• Opportunities to grow your career within Langham Hospitality Group 
• Be proud to work at New Zealand’s largest hotel

If you’re ready to take the next step in your Front Office career and would love the opportunity to lead and support a passionate team, we’d love to hear from you!