Safety and Security Officer - Cordis Auckland
About Langham Hospitality Group
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under brand such as The Langham Hotels and Resorts and Cordis Hotels and Resorts. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.
Safety and Security Officer | Part time
(Please note that you must already have work rights in New Zealand to be considered for this role)
We are looking for a part time Safety & Security Officer to join our team at Cordis Auckland. This role plays an important part in maintaining a safe and secure environment for our guests, colleagues and visitors while continuing to deliver the high level of service expected within a luxury hotel. You’ll be visible throughout the hotel, responding to incidents, supporting colleagues and guests, completing regular patrols and assisting with safety, security and emergency procedures. You’ll also work closely with teams across the hotel to help manage incidents and ensure appropriate follow-up and reporting.
Key Responsibilities:
- Conducting regular patrols throughout the hotel and monitoring CCTV to maintain a safe and secure environment.
- Responding to security incidents involving guests, colleagues or hotel operations.
- Completing incident and accident reports and assisting with investigations where required.
- Supporting emergency procedures, including fire evacuations and other safety incidents.
- Working closely with departments across the hotel to manage incidents as required.
- Providing assistance to guests and colleagues in a calm, professional and discreet manner.
- Helping promote a strong safety and security culture across the hotel.
- Ensuring hotel safety and security policies and procedures are followed.
Our Ideal Candidate:
We’re looking for someone who is calm, observant and confident dealing with a variety of situations. You’ll also need to bring a strong customer service mindset, as this is a guest-facing role within a luxury hotel environment.
- Strong customer service and communication skills.
- A proactive approach and confidence taking initiative.
- The ability to remain calm and professional when responding to incidents.
- Good written communication skills for completing reports.
- Strong time management and problem-solving skills.
- The ability to work independently as well as part of a team.
- A high level of integrity, discretion and professionalism.
- A current Certificate of Approval (COA) as a Crowd Controller is required for this role.
- Must have flexibility to work across a rotating roster, including AM, PM and Sunrise shifts.
Benefits:
Cordis is not just about delivering a memorable experience for our guests but an amazing experience for you. If you are ready now, we will reward you with:
- Discounts on dining and accommodation
- Free nights at our overseas hotels
- Staff meals provided
- Discounted parking ($6 per day)
- Freshly pressed uniform provided each shift
- Opportunities to grow your career within Langham Hospitality Group
What Now?
If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you. Click Apply Now to submit your application.
